Terms & Conditions

Updated 30th December 2022

Thank you for choosing to stay with us at Woody Kiln, we hope you enjoy your stay. Please find below the terms and conditions applicable to our site.

We pride ourselves from having to make significant site fee increases, but due to the current climate we have to cover the costs of the ever increasing costs in running our site (electricity, water, chemical toilet waste disposal, fresh water, recycling collection, telecommunications, machinery and fuel for grass cutting). Our charges reflect the services our unique site offer. This is fully serviced pitches (with 16A hookup, fresh water tap, grey water waste disposal, Superfast Wi-Fi, with digital TV and satellite points. Other site facilities include green chemical toilet waste disposal, recycling facilities and 10 acres (three fields) which are for the sole use of CL visitors.

We advise that you consider taking out insurance to ensure that, should you need to change or cancel your holiday, you can recover the associated costs from your insurance provider.

Pandemic & Government Travel Restrictions

Should there be further travel restrictions imposed by the Government of Caravan and Motorhome Club that mean we have to close and that affect the dates booked by you, we will offer a 12-month credit note/voucher to be used against a future stay at Woody Kiln.

Your agreement is with Woody Kiln Certificated Location and its owners and references to ‘we’, ‘us’ and ‘our’ in these terms and conditions are to Woody Kiln Certificated Location and its owners.

References to ‘you’ in these terms and conditions are to you, as the person making this booking and, here applicable, to every member of your party.

• You must be a current member of the Caravan & Motorhome Club to book a pitch with us. We may ask to see your Club Membership Card on arrival.
• Pitch fees are as advertised at the time of booking on our online booking system. A non-refundable deposit of 50% of the total cost will be required payable by bank transfer (details for which will be supplied in your booking confirmation email). See our cancellation policy below.
• Your booking is not secure until your deposit has been received.
• We operate a fair usage policy on Electric consumption. EHU is metered, and usage above 10kWh / night charged @ cost. This is sufficient for most outfits and ensures that electricity is used responsibly. Any additional usage will be charged for, collected at the end of your stay, and paid for at cost. For the period up until 31st March 2023 this is currently 32.35p per kW/h. We suggest you read the meter for your pitch on arrival and monitor usage if concerned.
• The balance of your pitch fee (if not already paid in full) is payable on your day of arrival by cash.
• Groups: If you are booking with friends, you must inform us when you book so that we can try and site you on adjacent pitches if available. We reserve the right to ask for full payment in advance for groups.
• Arrival is 12 noon onwards and we ask that you vacate your pitch before 11am on your day of departure. We will do our best, where possible, to accommodate earlier arrivals or later departures.
• We welcome dogs and provide mapped walks. Please ensure you pick-up after your dog and keep it under close control at all times. Please do not play with or feed our animals.
• Awnings must be pitched on your hardstanding which is constructed to enable the use of rock awning pegs.
• We can only dispose of your everyday waste at our recycling point. You must not leave broken items (e.g. chairs etc) as we are unable to dispose of them.
• Please do not wash your unit whilst on site. Our water is metered.
• We do not allow the use of Drones or other radio-controlled devices due to our close proximity to a village.
• This is a working farm and you are requested to supervise your children at all times.
• We reserve the right to refuse acceptance or to terminate the visit of any person whose conduct we consider is detrimental to us, or to our other visitors.
• We will not be held responsible for any loss or damage, however, caused, to your property or vehicles or any injury to you or your visitors whilst staying on our CL.

Cancellation Policy

If we have to cancel your booking prior to your arrival (for example – due to a pandemic) we will offer a Voucher/Credit Note valid for 12 months for any payments you have already made.

Events such as vehicle breakdown, illness or inclement weather etc which may result in delayed arrival or cancellation of your stay are not the responsibility of Woody Kiln Farm CL and therefore we advise you to seek appropriate travel insurance.

If you have to cancel your booking please do so as early as possible so that we may attempt to re-book your pitch and recover lost income. Your booking is only cancelled once you have received a confirmation of cancellation email from us.

By making a booking and paying your deposit you signify your agreement with our refund policy below:
Any change of booking date will incur a £15 fee for each change.

Period before the intended arrival date of receipt of written notice of cancellation or change by Woody Kiln CL	Cancellation charges expressed as a percentage of the full price of each cancelled or changed holiday
More than 42 days (more than 6 full weeks)	deposit only
42-29 days(between 6 weeks and 4 weeks)	60% of the total cost of your stay will be payable
28-7 days (between 4 weeks and 1 week)	90% of the total cost of your stay will be payable
less than 7 days (less than a week)	100% of the total cost of your stay will be payable

On or after the intended arrival date no refunds will be made. Similarly, no credit or refund is available for any unused services provided in the cost of your holiday e.g. if you choose to depart early.

This website and its components are offered for informational purposes only; we shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via this site, and shall not be responsible or liable for any error or omissions in that information.

We reserve the right to change these conditions from time to time as we see fit and your continued use of the site will signify your acceptance of any adjustment to these terms.